FAQs | Sourced Coffee

Some frequent questions answered.

Posted By Max Threlfall -

FAQs | Sourced Coffee

FAQs

Delivery

  • Delivery charges

Delivery charges can be found on our delivery page. In short, we provide free next day delivery for all orders over £60. Orders between £25-£60 will incur a £7.50 delivery charge. It should be noted that there is a possibility your order may take longer than a day. Any products bought using royal mail delivery will be delivered around 3-5 working days. This includes products such as Keruig coffee pods and Keurig coffee machines. Next day delivery does NOT include commercial coffee machine delivery or commercial coffee grinders such as Fracino grinders. This is because we need to contact you to confirm a delivery and installation date for your machine. Extra delivery charges depending on location can be found on our delivery page here.

  • Do you ship internationally?

Unfortunately, we currently do not ship internationally.

  • How can I track my order?

If you have used next day delivery. Your consignment number can be inputted into the APC tracking website that you will be emailed and texted from APC.

  • Can I change my delivery address?

You can change your delivery address in the account section of the sourced website. Click here to be taken to your account area.

  • When do I have to order by for next day delivery?

Order before 1pm to receive next day delivery. If an order is placed after this, your order will be delivered usually within 2 days.

Returns

  • Can I return my items?

Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-coffee products), you may be able to return the goods which are not faulty. We may accept returns up to 7 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from the courier service is recorded for evidence).

We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g. - out of date, ripped packaging) PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Payments

  • Why is my payment not going though?

Our payment system is very secure. It is set to the highest security standard for your peace of mind. Unfortunately, this does mean that the information you provide has to be entirely correct. The billing address needs to match the address your bank has on file 100% to ensure your payment will go through. Over 15 minutes of inactivity on Sage Pay will also result in your payment being declined in the interest of security.

  • How can I pay?

You can pay with most credit and debit cards that have a UK billing address. You can also pay through PayPal with most banks or with a PayPal account.

Account Details

  • Can I change my delivery address

You can change your delivery address in the account section. Click here to be directed to your account section.

  • Can I update my safe place information?

You can update your safe place information when you place your order. This is not saved with us.

Commercial coffee machines

  • When will my coffee machine arrive?

Once your purchase is confirmed. We will contact you to book a delivery and installation date. This date will usually be around 2-3 weeks from purchase. This includes bean to cup coffee machines as well as traditional coffee machines.

  • I want some more information on a coffee machine

Learn more on our coffee machine pages. If you wish to learn more about a machine. Submit a call back request on the bottom of the machine page and a member of a expert sales team will be able to provide with more information.

  • Machine servicing and aftercare

We provide service packages for our commercial coffee machine range. These include the traditional espresso machines such as Fracino coffee machines. To learn more contact us.